Shirley Honda applied for her sons’ U.S. passports back in March of this year for a trip to Tokyo in June.
She didn’t think there would be any issues. After all, they finished the paperwork well in advance of the recommended 60 days.
She thought wrong.
Brace yourself and take a trip down memory lane to summertimes gone by, when afternoon thunderstorms frequently caused passengers on hundreds of flights to be stranded on planes that had pulled away from the gate but then remained on tarmacs without taking off or returning to the terminal, for three, five, even 12 hours and more.
Stuck with a pricey, yet dead, four-year old espresso machine, Kelley Gary reminded us of the importance of just being nice.
After calling Keurig customer service to see if they could help her get the machine to make coffee again, futile attempts to revive it indicated it was time for a new one.
But they took care of Gary in a big way, and then some.
Last year’s American European Travel debacle had all the elements of a great story, including numerous victims, a slippery villain and several influential accomplices, including, ahem, my own employer.
Oh, and one other thing: It had a long shelf life.
It’s what we count on when we fly. And if you’re like me, you assume the word means more than the inconvenience you endure before reaching your departure gate.
I’ve worked airline ticket counters for over 40 years. As more passengers use their cell phones as electronic boarding passes or print their own boarding passes, name errors have become a big problem.